ShenSmith Privacy Policy

Your Data

We respect the privacy of our Account holders and the privacy of their client data. All user information contained within the forms you may use or build on our WebSites are governed by our Terms and Conditions.

Although ShenSmith Group owns the data storage, databases and WebSites, you retain all rights to your data. We may use data we collect for marketing purposes unless you specifically request us not to do so.

What We Collect

We collect the e-mail addresses and certain personally identifiable information of those who communicate with us via e-mail or register with us to open an “Account”. We also collect certain aggregate information regarding which pages users access or visit, and information volunteered by the users (such as any surveys ShenSmith Group might conduct and/or site registrations).

When you register on our WebSites we may ask for the following information: your name, email address, billing address and credit card information. Those who sign up for the free account are not required to enter a name, billing address or credit card, only email information. Users of our WebSites also have the option to provide their company’s name and the time zone they are located in to further personalize their Account.

When you submit information, you are transferring such information into the United Kingdom and you here by consent to such transfer.

ShenSmith Group may also collect and analyze from visitors and users certain information regarding the use of our WebSites and services available therein. Information collected may include but is not limited to web site traffic volume, frequency of visits, type and time of transactions, type of browser and operating system, etc.

Use of Information

We may use personal information to provide the Services you’ve requested, including services that display customized forms. We may also use personal information for auditing, research and analysis to operate and improve our WebSites. We may use third parties to assist us in processing your personal information, and we require that such third parties comply with our Privacy Policy and any other appropriate confidentiality and security measures. We may use certain other information collected from you to help diagnose technical problems, administer our WebSites  and improve the quality and types of services delivered. We may provide non-identifying and aggregate usage and volume statistical information derived from the actions of our visitors and Account holders to third parties in order to demonstrate the value we deliver to users.

We may, from time to time, use email or other means to contact you regarding services we believe may be useful or appropriate to you from our subsidiaries or carefully chosen associate companies. You are at liberty to opt out of receiving such offerings at any time by contacting us, or by unsubscribing to such communications as they arrive.

Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. Cookies are required to use our WebSites. We use cookies to assist in delivering the Service and to provide a positive and personalized user experience. Our persistent and session ID cookies are used to identify unique visitors to our sites and to provide you with easy access to your files. If you have your browser set to reject cookies, your usage of the Service and Wufoo Site is likely to be interrupted.

Security

ShenSmith Group has implemented processes intended to protect user information and maintain security of data. Each Account holder is assigned a unique user name and password, which is required to access their Account. It is each user’s responsibility to protect the security of his or her login information. We have attempted to protect the ShenSmith Group’s servers by locating them areas with security procedures, using of firewalls and implementing other generally available security technologies.

These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of data, but NO GUARANTY CAN BE MADE THAT YOUR INFORMATION AND DATA WILL BE SECURE FROM INTRUSIONS AND UNAUTHORIZED RELEASE TO THIRD PARTIES.

Cancellation or Termination of the Account

If you choose to cancel your Account and leaveour WebSites’ Services or your Account is terminated because of your breach of the Terms of Service, please be aware that ShenSmith Group may for a time retain residual information in our backup and/or archival copies of our database. We will make reasonable commercial efforts to delete your information as soon as reasonably practical.

Compliance with Children’s Online Privacy Protection Act

As a business service, ShenSmith Group does not target its offerings toward, and does not knowingly collect any personal information from users under 13 years of age.

Accessing and Updating Personal Information

When you use our WebSites  we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. You may update your Account information by logging into your Account. When requests come to ShenSmith Group with regard to personal information, we ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.

Changes to this Policy

We may periodically update this policy. We will notify you about significant changes in the way we treat personal information by posting a prominent notice on our WebSites and possibly sending a notice to the primary email address specified in your Account. We do not intend to reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Each version of this Policy will be identified at the bottom of the page by its effective date.